Remote Sr. Support Engineer

New

Skills

Automation Cloud infrastructure Customer Service Devops Engineer Linux Administration Remote Collaboration Technical Support Terraform Troubleshooting

Join HashiCorp as a Sr. Support Engineer and play a vital role in empowering organizations to automate their cloud infrastructure. This full-time, remote opportunity is open to candidates across Bulgaria, offering the chance to work with cutting-edge cloud automation technologies in a dynamic, global team.

Job Overview
  • Provide expert technical support for HashiCorp's suite of cloud infrastructure automation products.
  • Engage with global customers to resolve complex technical issues and optimize their cloud solutions.
  • Collaborate with engineering and product teams to drive product improvement and resolve customer challenges.
Key Responsibilities
  • Respond to and troubleshoot customer support tickets related to HashiCorp products.
  • Analyze, diagnose, and resolve technical issues in cloud automation environments.
  • Document best practices and solutions for internal and customer use.
  • Collaborate remotely with cross-functional teams to ensure customer success.
  • Provide guidance and mentorship to junior support engineers.
Required Skills & Qualifications
  • Proven experience in technical support or engineering roles, preferably in cloud environments.
  • Strong knowledge of cloud infrastructure, automation tools, and DevOps practices.
  • Excellent troubleshooting, analytical, and communication skills.
  • Ability to work independently and effectively in a remote setting.
  • Fluency in English; Bulgarian language skills are a plus.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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