Restaurant Accounting Account Manager

New

Skills

Account management Customer success Problem Solving Professional Communication

MarginEdge is seeking a dedicated Account Manager to join our innovative team, focused on empowering accounting firms that serve restaurant clients. As a vital link between MarginEdge and our accounting partners, you will onboard new partners, provide tailored training, and ensure smooth ongoing collaboration to help restaurants optimize their operations using our cutting-edge software solutions. This role is perfect for professionals passionate about hospitality, customer service, and technology-driven problem-solving in a fast-paced environment.

Job Overview

Work directly with accounting firms supporting restaurant clients, facilitating seamless adoption and ongoing use of the MarginEdge platform. You will serve as the primary point of contact, ensuring both technical and service excellence while supporting a thriving restaurant industry.

Key Responsibilities
  • Onboard new accounting partners, explaining partnership models and best practices for serving mutual restaurant customers.
  • Train accounting firm staff on the MarginEdge platform and define daily operational workflows.
  • Coordinate ongoing account management, including regular check-ins, feature updates, and escalation handling.
  • Collaborate with Customer Support and Tier 1 Support to proactively resolve customer issues and maintain account health.
  • Support proactive account clean-up activities and continuous process improvement.
Required Skills & Qualifications
  • Experience at an accounting firm, ideally with a focus on restaurants or hospitality.
  • Proficiency in accounting software (QuickBooks, Intacct, Xero, etc.) and tasks such as A/P entry, sales journal, and inventory adjustments.
  • Strong account management or customer success experience.
  • Familiarity with CRM tools such as Salesforce, ChurnZero, or Zendesk.
  • Outstanding customer service orientation and communication skills, including confidence interacting with c-suite clients.
  • Exceptional attention to detail, organization, and multitasking abilities.
  • Creative problem-solving skills and adaptability in a dynamic environment.
  • Professional verbal and written communication.
  • Passion for hospitality and technology-enabled solutions.
  • Ability to thrive in a fast-paced, evolving company culture.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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