ROI Supervisor

New

Skills

Capacity Planning Collaboration kpis

Job Overview

As a Supervisor of Release of Information Operations, you will lead day-to-day operations ensuring consistent execution against defined KPIs. Your role involves monitoring operational performance, backlog, turnaround times, and quality metrics to drive continuous improvement within existing workflows. You will serve as a subject matter expert in behavioral health record privacy, HIPAA, and ROI best practices while managing task assignment and capacity planning across team members.

Responsibilities
  • Lead day-to-day operations
  • Monitor and drive operational improvements
  • Perform root-cause analysis
  • Manage task assignment and capacity planning
  • Support audits and compliance reviews
Requirements & Qualifications
  • 4+ years of ROI or HIM operations experience
  • Strong knowledge of HIPAA and behavioral health privacy requirements
  • Demonstrated ownership of KPIs
  • Ability to identify operational bottlenecks
  • Collaborative nature and ability to work in team settings

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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