Senior CS Manager, Digital

New

Skills

Customer Onboarding Customer Success Management Data-driven decision making

Job Overview

The Senior Customer Success Manager, Digital Led position involves onboarding customers using journey data, identifying risks, providing technical guidance, prescribing upsell opportunities, building trusted advisor relationships, managing renewals and expansions, and more.

Responsibilities

Onboard customers using journey data
Identify risks via data/product signals
Provide technical guidance on implementation and adoption best practices
Prescribe upsell opportunities
Build trusted advisor relationships and executive sponsorship
Manage renewal and expansion forecasting

Requirements & Qualifications

5+ years in a customer-facing role
Proven success in a 1:many/tech touch/tech-led CS organization
Highly data-driven with experience in using product telemetry and growth/risk signals
Experience owning the renewal process with retention quota
Strong discovery, qualification, and cross-functional coordination skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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