Senior CSM - Automation Expert

New

Skills

Customer Success Management Integration SaaS

Job Overview

As a Senior Commercial Customer Success Manager, you will be responsible for developing and maintaining strategic customer relationships to drive adoption and retention. You will provide technical expertise on Workato products, deployment models, and governance while sharing best practices. Educating stakeholders on the business value of automation and developing processes to increase product usage and cross-sell opportunities are key aspects of this role.

Responsibilities
  • Develop and maintain strategic customer relationships
  • Provide technical expertise on Workato products
  • Educate stakeholders on the business value of automation
  • Develop processes to increase product usage and cross-sell opportunities
  • Coach and mentor the broader CSM team
Requirements & Qualifications
  • BS or equivalent education
  • 5+ years in consulting, CSM, and technical account management
  • SaaS/iPaaS experience preferred
  • Experience in integration and/or business automation
  • Understanding of large, complex businesses with many stakeholders

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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