Senior Customer Journey Architect

New

Skills

Adaptability Analytical Skills Communication Cross-functional Collaboration Customer Experience Data Analysis Project Management Skills Technical proficiency

Blackbaud is hiring a Senior Customer Journey Architect to join our Customer Success team. In this role, you will be responsible for designing and implementing strategies to ensure customer satisfaction and loyalty. The Customer Journey Architect plays a crucial role in aligning our platform with customer objectives to drive long-term success.

Key Responsibilities
  • Build consultative relationships with key customers and internal stakeholders.
  • Map and optimize the customer journey, focusing on key touchpoints.
  • Identify and resolve technical issues to ensure a smooth customer experience.
  • Effectively communicate technical information to both technical and non-technical audiences.
  • Track customer success metrics and use data to improve customer experience.
Required Skills & Qualifications
  • Strong understanding of DevSecOps best practices and relevant technologies.
  • Exceptional written and verbal communication skills.
  • Ability to manage multiple projects and set expectations.
  • Analytical skills to analyze data and identify trends.
  • Passion for understanding customer needs and driving business outcomes.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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