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Join eSimplicity as a Senior Help Desk Support Specialist IV and play a vital role in delivering exceptional technical assistance to end-users within a mission-driven, innovative federal IT environment. You will independently resolve complex technical issues, contribute to data management strategies, and support digital transformation initiatives that improve healthcare, telecommunications, and cybersecurity for millions nationwide.
This position is responsible for providing advanced technical support, troubleshooting a wide range of hardware, software, and application issues, and collaborating with cross-functional teams to optimize IT operations. You will ensure high customer satisfaction and operational excellence, while also supporting onboarding and maintaining robust data environments.
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Assess and manage third party security risks
Ensure compliance with industry standards and regulations
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