Senior Renewals Specialist

New

Skills

Analytics Collaboration Forecasting Product Knowledge Salesforce

Maintain strong relationships with AMER Velocity customers for renewal support. Monitor portfolio health to maximize retention and value. Own renewals; resolve issues, mitigate churn, and close contracts. Develop product knowledge to conduct discovery calls and value-based demos. Identify early churn signals through product usage and contract trends. Forecast renewal outcomes for a rolling 6 months and provide status updates. 4+ years in account or renewal management within high-volume B2B SaaS. Strong negotiation and persuasion skills. Customer-focused with curiosity about customers’ businesses. Ability to collaborate across Sales, Finance, Legal, and Deal Desk. Analytical mindset with ability to improve workflows and handle high-volume portfolios. Experience with Salesforce. Medical, Dental, Vision insurance with employer-paid premiums. Flexible time off and paid holidays. Generous stipends for wellness, transit/parking, learning and home office equipment. Excellent Parental benefits including Paid Parental Leave and more. Mental health and wellness benefits including Modern Health coaching and One Medical membership. Employee Stock Purchase Program (ESPP).

Key Responsibilities
  • Maintain strong relationships with AMER Velocity customers for renewal support.
  • Monitor portfolio health to maximize retention and value.
  • Own renewals; resolve issues, mitigate churn, and close contracts.
Required Skills & Qualifications
  • 4+ years in account or renewal management within high-volume B2B SaaS.
  • Strong negotiation and persuasion skills.
  • Experience with Salesforce.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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