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Intercom's Research, Analytics & Data Science team is seeking a Senior Researcher to drive evidence-based decisions for customer growth. The role involves executing research studies, developing impactful insights, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of research experience, strong communication skills, and a growth mindset. Bonus skills include working with B2B SaaS products, partnering with Data Science teams, and using market research methodologies. The position offers competitive salary, equity, comprehensive benefits, flexible working policies, and a focus on employee well-being. Intercom values diversity and is committed to Equal Employment Opportunity.
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