Senior Solutions Consultant Role

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Skills

Communication Cross-functional Collaboration Customer Experience Customer Service Etl Processes Json Mongodb SaaS Salesforce

Join Clari as a Senior Solutions Consultant and play a pivotal role in delivering and optimizing our industry-leading Revenue Platform for global customers. You'll collaborate cross-functionally to ensure seamless onboarding, technical implementation, and ongoing support, directly impacting customer success and revenue precision. This fully remote position, based in India, offers flexible work arrangements and the opportunity to work with top-tier clients worldwide.

Job Overview

As a Senior Solutions Consultant, you will lead the end-to-end technical onboarding and configuration of the Clari platform, aligning solutions to customer business needs. You will manage technical escalations, data migrations, and contribute to continuous process improvements through automation, all while working closely with Customer Success, Engineering, and Support teams.

Key Responsibilities
  • Lead end-to-end onboarding, implementation, configuration, and support for new customers.
  • Customize the Clari platform to meet specific customer use cases and post go-live requirements.
  • Collaborate with cross-functional teams to ensure customer success and long-term value.
  • Manage and resolve project-related issues, scope changes, and technical escalations.
  • Oversee technical migrations, backend configurations, and drive process automation.
  • Troubleshoot and resolve technical issues efficiently.
  • Document and refine best practices for scalable onboarding and configuration processes.
  • Work in the 4 PM to 1 AM IST shift to support US customers and internal teams.
Required Skills & Qualifications
  • 4+ years of experience in SaaS platform configuration, technical implementation, or development.
  • Strong written and verbal communication skills for effective cross-team collaboration.
  • Working knowledge of Salesforce.com, including objects and workflows.
  • Hands-on experience with JSON, MongoDB, and structured data transformations.
  • Experience with Ruby scripting for ETL/data migrations is a plus.
  • Demonstrated problem-solving skills to manage technical issues and project risks.
  • Ability to multitask and prioritize under pressure in a fast-paced environment.
  • Customer-first mindset with a passion for delivering exceptional experiences.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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