Senior Strategic Account Manager

New

Skills

Cross-functional Collaboration Presentation Skills Strategic Planning

Join Troop, a rapidly scaling, remote-first AI platform connecting top talent with leading companies, as a Senior Account Manager – Strategic Partnerships. You will be the primary point of contact for enterprise clients, driving growth, adoption, and long-term success across diverse industries. This role is remote, with a focus on US time zones, and offers transparent, competitive compensation aligned with your impact.

Key Responsibilities
  • Serve as the primary relationship manager for enterprise-level accounts.
  • Lead client onboarding, integration, and implementation processes.
  • Guide strategic planning sessions to uncover new use cases and drive platform adoption.
  • Gather and communicate client insights to product and engineering teams to influence the roadmap.
  • Build and maintain executive-level relationships, influencing key client stakeholders.
  • Champion client needs and ensure their voice is represented internally.
  • Reduce client churn and expand account value through effective value delivery.
Required Skills & Qualifications
  • 5+ years managing high-value client relationships in SaaS or consulting environments.
  • Proven track record in reducing churn and expanding client revenue.
  • Exceptional strategic thinking and executive communication skills.
  • Experience working with cross-functional teams in fast-paced, remote settings.
  • Familiarity with automation, AI tools, or complex B2B platforms.
  • Strong presentation and stakeholder management abilities.
  • Commitment to delivering client value and building long-term partnerships.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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