Senior Strategic Account Manager

New

Skills

Cross-functional Collaboration Presentation Skills Strategic Planning

Join Troop, a rapidly scaling, remote-first AI platform connecting top talent with leading companies, as a Senior Account Manager – Strategic Partnerships. You will be the primary point of contact for enterprise clients, driving growth, adoption, and long-term success across diverse industries. This role is remote, with a focus on US time zones, and offers transparent, competitive compensation aligned with your impact.

Key Responsibilities

Serve as the primary relationship manager for enterprise-level accounts.
Lead client onboarding, integration, and implementation processes.
Guide strategic planning sessions to uncover new use cases and drive platform adoption.
Gather and communicate client insights to product and engineering teams to influence the roadmap.
Build and maintain executive-level relationships, influencing key client stakeholders.
Champion client needs and ensure their voice is represented internally.
Reduce client churn and expand account value through effective value delivery.

Required Skills & Qualifications

5+ years managing high-value client relationships in SaaS or consulting environments.
Proven track record in reducing churn and expanding client revenue.
Exceptional strategic thinking and executive communication skills.
Experience working with cross-functional teams in fast-paced, remote settings.
Familiarity with automation, AI tools, or complex B2B platforms.
Strong presentation and stakeholder management abilities.
Commitment to delivering client value and building long-term partnerships.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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