Service Desk Manager

Job Overview

Base8 is seeking a Service Desk Manager to oversee the daily activities of the service desk team. The ideal candidate will be responsible for dispatching service requests, managing field technicians, improving resource utilization, and ensuring customer satisfaction.

Responsibilities

• Manage service desk team members and their daily activities.
• Dispatch service requests and field technicians efficiently.
• Improve resource utilization and team productivity.
• Communicate effectively with all parties to meet customer expectations.
• Maintain awareness of customer issues and provide status updates.

Requirements & Qualifications

• 10+ years of IT/MSP experience with ticketing system knowledge.
• Professional IT Certifications (e.g., Microsoft, Citrix, Cisco, VMware).
• Strong organizational and customer service skills.
• Strategic planning and leadership abilities.
• Excellent communication skills in English.