Service Specialist, Digital Banking

New

Skills

Interpersonal Communication Multitasking

Handle inbound/outbound calls and emails in a fast-paced center. Identify customer needs and offer banking solutions. Educate customers on Forbright's digital tools and resources. Assist with applications and customer communications. Support fraud analysis by gathering information. Provide courteous, professional service and build relationships.

Key Responsibilities
  • Handle inbound/outbound calls and emails
  • Identify customer needs and offer banking solutions
  • Educate customers on digital tools and resources
  • Assist with applications and customer communications
  • Support fraud analysis by gathering information
Required Skills & Qualifications
  • High School Diploma or GED required
  • 2+ years of customer service experience
  • Knowledge of financial institutions
  • Proficiency with Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to multitask and work under pressure

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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