Software Engineer (EAA)

Build and evolve customer support experiences across Help Center, chat, and tools. Deliver end-to-end features from design through testing, launch, and iteration. Implement frontend UI components (rich chat, feedback, guardrails). Integrate AI/LLM-powered capabilities into user-facing products. Define and integrate service APIs and metrics with partner teams. Improve quality and performance by reducing latency and boosting observability.

Key Responsibilities

• Build and evolve customer support experiences
• Deliver end-to-end features
• Implement frontend UI components
• Integrate AI/LLM-powered capabilities
• Improve quality and performance

Required Skills & Qualifications

• 3+ years of software engineering experience
• Experience designing, building, scaling, and maintaining production services
• Ability to write high-quality, well-tested code
• Deep understanding of high-quality code and software engineering processes
• Strong technical skills in system design and coding