Software Support Engineer (Third Shift)

New

Skills

Datadog Dns Grafana Prometheus Tcp/ip

Job Overview

This position involves triaging and resolving alerts from monitoring systems, collaborating with engineers to troubleshoot and resolve issues, providing technical support to customers, improving system health, diagnosing root causes, and working the night shift hours from 5pm-2am or 1am-10am EST.

Responsibilities
  • Triage and resolve alerts from monitoring systems
  • Collaborate with engineers to troubleshoot and resolve issues
  • Provide direct technical support to customers
  • Improve system health via monitoring and runbooks
  • Diagnose root causes through hands-on troubleshooting
Requirements & Qualifications
  • Bachelor's degree or equivalent in a technical field
  • Hands-on technical background with strong troubleshooting skills
  • Foundational networking knowledge (TCP/IP, DNS, HTTP, routing)
  • Familiarity with monitoring tools (Datadog, Grafana, Prometheus)
  • Runbooks/process-driven support experience (Helpdesk/1st Line)
  • Night shift availability; Linux CLI proficiency

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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