Strategic Accounts Lead

New

Skills

Content Marketing Customer Experience Lifecycle marketing Marketing Automation Stakeholder Management

Job Overview

As a Strategic Accounts Lead, you will be responsible for owning the post-sale lifecycle strategy for Strategic/Signature Accounts. You will collaborate with various teams to design expansion readiness models, monitor lifecycle performance, and optimize retention and expansion for large customers.

Responsibilities
  • Own post-sale lifecycle strategy for Strategic/Signature Accounts
  • Design expansion readiness models and lifecycle milestones for large customers
  • Collaborate with Strategic Account Sales, GCS, Product, and RevOps
  • Translate lifecycle strategy into briefs for Marketing Automation and Content teams
  • Monitor lifecycle performance and optimize retention and expansion
Requirements & Qualifications
  • 8-10 years in customer marketing, lifecycle marketing, or enterprise marketing
  • Bachelor’s degree in Marketing, Business, or Communications (or equivalent)
  • Proven ability to design lifecycle frameworks for complex B2B/SaaS customers
  • Strong commercial acumen with understanding of NRR, retention, and advocacy
  • Exceptional stakeholder management with credibility to work with senior Sales and CS
  • Certifications in customer experience, ABM, or lifecycle marketing are assets

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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