Support Documentation Manager

New

Skills

Analytics Cross-functional Collaboration Documentation Management Information Architecture Seo

Lead and develop a team of documentation professionals. Own documentation strategy, governance, and lifecycle management. Oversee publishing workflows and release docs. Administer and optimize our Content Management System. Improve IA, taxonomy, tagging, and navigation. Use analytics to improve search and self-service performance.

Key Responsibilities
  • Lead and develop a team of documentation professionals
  • Own documentation strategy, governance, and lifecycle management
  • Oversee publishing workflows and release docs
  • Administer and optimize our Content Management System
  • Improve IA, taxonomy, tagging, and navigation
Required Skills & Qualifications
  • Strong knowledge management with scalable information architecture
  • Hands-on experience managing customer-facing knowledge bases
  • Experience administering CMS platforms and publishing workflows
  • Experience using analytics and SEO to improve discoverability
  • Strong cross-functional collaboration skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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