Support Engineer II

New

Skills

Bash Dns Ethereum Golang Python Ruby Terraform

Job Overview

As a Support Engineer II, you will be responsible for answering technical support requests, setting up a local proxy to debug Web3, translating customer issues for the dev team, and debugging core issues in a network handling 10B+ requests per month.

Responsibilities
  • Answer technical support requests
  • Set up a local proxy to debug Web3
  • Translate customer issues for the dev team
  • Debug core issues in a network handling 10B+ requests per month
  • Participate in rotating customer support shifts
  • Meet daily to review issues and design solutions
  • Be a self-starter with ownership mindset and teamwork
Requirements & Qualifications
  • Advanced scripting in Python, GoLang, Ruby or Bash
  • DNS/TCP/SSL/HTTP knowledge
  • Ethereum JSON RPC spec
  • Terraform and Ansible for infrastructure as code
  • Linux host management
  • Proactive alerting and monitoring systems
  • Global remote company with HQ in Miami, FL
  • Blockchain experience (Bonus)
  • Collaborative, team-focused culture
  • Opportunities to work with a global customer base

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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