Support Operations Agent India

New

Skills

Communication Customer Experience Customer feedback Customer Service Customer Support Data Management Documentation Email Communication Problem Solving Remote Collaboration

Curai Health is seeking a dedicated Support Operations Agent based in India to deliver high-quality customer and internal team support. As part of a remote-first, mission-driven team, you will provide voice and email support for US-based customers and colleagues, helping to improve access to affordable, AI-driven healthcare. This position is ideal for experienced customer service professionals who are passionate about healthcare innovation and thrive in a fast-paced, collaborative environment.

Key Responsibilities
  • Provide telephone and email support to customers and internal teams, primarily in the US.
  • Resolve customer issues efficiently with empathy, active listening, and product expertise.
  • Customize communications while maintaining Curai’s brand voice and guidelines.
  • Handle policy changes, renewals, and escalate concerns as necessary.
  • Capture and document user feedback and issues using ticketing systems.
  • Ensure patient information safety by operating under HIPAA guidelines.
  • Work autonomously to handle requests, meet performance goals, and support team success.
  • Contribute to a positive, inclusive, and supportive remote team environment.
Required Skills & Qualifications
  • College degree with 7+ years overall work experience and 5+ years in customer support.
  • Proven experience providing telephone support to US customers.
  • Willingness to work US daytime hours (India night shifts).
  • Typing speed of at least 40wpm and strong data/spreadsheet management skills.
  • Excellent communication, presentation, and multitasking abilities.
  • Customer-oriented mindset with adaptability to various customer needs.
  • Experience with email, chat, and phone-based customer service.
  • Ability to prioritize, manage time effectively, and work remotely across time zones.
  • Commitment to upholding patient confidentiality and following HIPAA guidelines.
  • Strong problem-solving skills and a proactive approach to continuous improvement.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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