Support Specialist Role

New

Skills

Automation Communication Data Management Documentation Hris Ms Office Process Improvement Sales support

Join our team as a Support Specialist, providing exceptional service to customers and professionals across diverse regions. You will be part of a dynamic Support Team, handling HR, IT, Finance, and benefits queries, and ensuring efficient resolution of day-to-day concerns. This role involves managing employee lifecycle processes, preparing vital documentation, maintaining accurate records, and facilitating seamless communication between internal and external stakeholders. Thrive in an international environment, contributing to continuous improvement initiatives and supporting company-wide projects.

Key Responsibilities
  • Support employee lifecycle processes, including data management, transfers, and change requests.
  • Prepare and organize global HR documentation such as contracts, amendments, benefits, and payroll forms.
  • Maintain and update employee records using proprietary platforms and HRMS tools.
  • Administer benefits and payroll, coordinate with internal and external stakeholders.
  • Serve as the first point of contact for HR, IT, and Finance queries via multiple communication channels.
  • Conduct audits and checks to ensure data accuracy and timely payments.
  • Participate in process improvements and maintain standard operating procedures.
  • Assist in company-wide initiatives and projects as required.
Required Skills & Qualifications
  • 2-4 years of experience in Global Shared Services, with at least one year in HR Shared Services (Hire to Retire Model).
  • Proficiency in both written and verbal English.
  • Strong knowledge of HR procedures, policies, and labor legislation across EMEA/APAC/US.
  • Experience with real-time chat support and ticketing systems.
  • Customer-oriented mindset with adaptability to diverse customer needs.
  • Excellent organizational, time-management, and attention to detail skills.
  • Literacy in MS Office and HRMS tools (Peoplesoft, Workday, SAP, etc.).
  • Ability to work independently and collaboratively in international teams.
  • Flexibility to work dynamic shifts, including potential weekend support.
  • Ability to manage and meet SLAs and KPIs.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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