New
At Pressable, a managed WordPress hosting service, we’re seeking a dynamic and experienced Team Lead for our growing Technical Account Management team. This newly formed team ensures our customers achieve maximum value by fostering strong first experiences and building long-term customer partnerships. As a working manager wearing many hats in a fast-paced start-up environment, you’ll be instrumental in shaping the future of our customer engagement strategy and driving the performance of your team. You’ll interact directly with our customers to understand their needs and ensure their success. You will manage Technical Account Managers individually to ensure performance, setting clear expectations, providing regular feedback, and fostering a culture of continuous improvement. This includes determining and monitoring key metrics, identifying areas for development, and implementing strategies to enhance team effectiveness. A key aspect of this role will be growing and training the team, including building processes, policies, and training material. You will be responsible for recruiting, onboarding, and developing top talent, as well as establishing scalable processes and resources to ensure consistent and high-quality service delivery as the team expands. You will also work cross-functionally with our Sales, Support, and Product teams to create a seamless customer experience. This involves collaborating on sales strategies, aligning around support processes, and providing valuable customer feedback to the product team to inform future development.
New
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Generate sales for Prospecting Account Executives
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Identify and qualify sales opportunities
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Drive sales and build relationships with enterprise customers
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Responsible for full sales process from contact to closing
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Drive sales through partner channels
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Drive sales of open source solutions in the enterprise market
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Oversee and manage small to medium-sized business accounts remotely.
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Drive new business through outbound sales
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