Team Lead for Technical Account Manager

New

Skills

Account manager Architecture Customer Experience Git Grafana Php Project Management Sales enablement

At Pressable, a managed WordPress hosting service, we’re seeking a dynamic and experienced Team Lead for our growing Technical Account Management team. This newly formed team ensures our customers achieve maximum value by fostering strong first experiences and building long-term customer partnerships. As a working manager wearing many hats in a fast-paced start-up environment, you’ll be instrumental in shaping the future of our customer engagement strategy and driving the performance of your team. You’ll interact directly with our customers to understand their needs and ensure their success. You will manage Technical Account Managers individually to ensure performance, setting clear expectations, providing regular feedback, and fostering a culture of continuous improvement. This includes determining and monitoring key metrics, identifying areas for development, and implementing strategies to enhance team effectiveness. A key aspect of this role will be growing and training the team, including building processes, policies, and training material. You will be responsible for recruiting, onboarding, and developing top talent, as well as establishing scalable processes and resources to ensure consistent and high-quality service delivery as the team expands. You will also work cross-functionally with our Sales, Support, and Product teams to create a seamless customer experience. This involves collaborating on sales strategies, aligning around support processes, and providing valuable customer feedback to the product team to inform future development.

Key Responsibilities

Manage, mentor, and develop a team of Technical Account Managers, fostering a collaborative and high-performing environment.
Lead technical sales engineer tasks during pre-sales, perform in-depth performance audits, and provide code-level recommendations.
Act as a technical escalation point for complex pre-sales and onboarding issues.
Set clear performance goals, assess team performance, and implement strategies to drive customer adoption and satisfaction.
Design, document, and implement processes and policies to optimize Technical Account Management function.

Requirements & Qualifications

Proven experience leading technical teams and driving performance targets.
Demonstrated ability to develop and implement customer success strategies.
Strong background in building and scaling processes and training programs in technical organizations.
Effective collaboration skills in a cross-functional environment with Sales, Support, and Product teams.
Expertise in analyzing customer data and driving continuous improvement in service offerings.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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