Tech Support Analyst

New

Skills

Dns macOS Mfa VPN Windows

Provide end-user support for macOS and Windows devices, including setup, configuration, and maintenance of laptops, peripherals, and tools. Support remote employees across time zones with remote access tools. Administer core SaaS platforms and identity providers. Troubleshoot login, access, and integration issues across cloud services. Enforce security standards, MFA, and data handling for a distributed team. This fully remote role for US-based residents offers a flexible, growth-oriented environment with modern SaaS tools and collaborative IT and security leadership.

Key Responsibilities
  • End-user support for macOS and Windows devices
  • Setup, configure, and maintain laptops, peripherals, and tools
  • Support remote employees with remote access tools
  • Administer core SaaS platforms and identity providers
  • Troubleshoot login, access, and integration issues across cloud services
  • Enforce security standards, MFA, and data handling
Required Skills & Qualifications
  • 2-4 years in technical support, service desk, or IT operations
  • Strong troubleshooting across macOS and Windows
  • Experience supporting remote teams with remote-support tools
  • Familiarity with SaaS administration and identity management (Okta, Azure AD, Google Admin)
  • Understanding of networking fundamentals (VPN, Wi-Fi, DNS)
  • Excellent written and verbal communication; customer-first mindset

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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