Technical Account Manager Role

New

Skills

Account manager C# Customer Experience Java Node.js Php Python React Redux Restful Apis Sql

Join Twilio's Segment product team as a Technical Account Manager, supporting strategic enterprise customers in a remote role based in India. This position blends technical expertise with customer-facing responsibilities, requiring a passion for solving complex challenges and driving customer success. You will work closely with diverse technologies and collaborate across teams to ensure optimal value delivery.

Job Overview
  • Serve as the main point of contact for a portfolio of enterprise accounts.
  • Provide technical guidance and solutions for Twilio Segment's largest customers.
  • Collaborate with product, engineering, and customer teams to enhance satisfaction and value.
  • Document customer implementations and coordinate business reviews.
  • Work remotely with occasional travel for team or client meetings.
Key Responsibilities
  • Resolve complex technical issues and answer customer inquiries.
  • Maintain and update customer support tickets, ensuring timely follow-up.
  • Coordinate escalated issues and facilitate communication among stakeholders.
  • Utilize feedback for continuous improvement of customer experience and debugging strategies.
  • Prepare and execute quarterly business reviews with clients.
Required Skills & Qualifications
  • 5+ years in Customer Success Engineering or equivalent role.
  • Hands-on experience with RESTful APIs and cloud troubleshooting.
  • Proficiency in server-side languages (Java, Node.js, PHP, C#, Python).
  • Strong client-side JavaScript skills, especially with React and Redux.
  • Understanding of network protocols (TCP/UDP), SSL/TLS.
  • Familiarity with telecom technologies (WebRTC, SIP, VOIP) is a plus.
  • Ability to communicate complex technical concepts clearly.
  • Experience with SQL and data warehouses.
  • Proven track record supporting large enterprise customers.
  • Commitment to ongoing learning and collaboration within account teams.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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