Technical Customer Support T15

New

Skills

Communication Customer Service Documentation Problem-solving Tech Support Technical Support Testing Verbal communication Written Communication

Join a growing, collaborative team that's passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you'll become an expert in the eMaint software products and play a key role in helping customers succeed. This is a great opportunity to launch your career in tech support—with clear pathways to grow into roles in Account Management, Professional Services, Sales, or Technical Support.

Responsibilities
  • Deliver technical support for the eMaint software via multiple channels.
  • Troubleshoot and resolve issues in a Microsoft and web-based environment.
  • Document customer interactions and technical issues in real time.
  • Contribute to product documentation and knowledge base articles.
  • Participate in software testing to ensure quality releases.
Requirements & Qualifications
  • Strong problem-solving skills and mechanical aptitude.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple tasks.
  • Collaborative mindset and willingness to help others.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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