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As a Technical Support Manager, you will be responsible for overseeing the day-to-day operations of the technical support function. Your role will involve leading a team of Technical Support Engineers to ensure they can scale with the business needs. Partnering with Product, Engineering, and TAM teams will be crucial to gather feedback for continuous improvements. You will need to guarantee timely and high-quality responses to customer issues while monitoring key metrics like response time and resolution time. Coaching and developing a high-performing support team will be a key aspect of your role.
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Monitor and act on IT requests and incidents
Support a 24/7/365 operation
Posted 3 days ago
Provide IT support for MacOS and Windows systems
Manage device lifecycle, procurement, setup, and decommissioning
Posted 3 days ago
Implement and maintain standardized patching across various operating systems
Deploy patches using Tanium and troubleshoot deployment issues
Posted 7 days ago
Provide technical support for enterprise customers
Lead workshops, consulting, and training projects
Posted 7 days ago
Serve as primary technical contact for customers
Guide platform integrations and account management
Posted 14 days ago
Consult with clients to research solutions and implement projects
Improve processes, document workflows, train users
Posted 16 days ago
Collaborate and integrate IT workflows for real-time broadcast
Provide on-site support for live event staging and broadcasting
Posted 17 days ago
Providing end-to-end technical support for schools and VARs
Troubleshooting various product and networking issues
Posted 17 days ago
Provide technical support to schools and VAR partners
Diagnose and resolve product, configuration, device, and networking issues
Posted 17 days ago
Provide technical support for schools and VAR partners
Diagnose and resolve product and networking issues
Posted 28 days ago
Be the technical expert during sales cycles
Partner with AEs for deep technical discovery
Posted 40 days ago
Seeking a talented Application Penetration Tester.
Identifying and exploiting vulnerabilities in applications.
Posted 74 days ago
Support Windows systems infrastructure
Automate tasks using scripting languages
Posted 86 days ago
Design and execute merger, acquisition, and divestiture projects
Collaborate across business units for comprehensive solutions
Posted 86 days ago
Managing Windows systems infrastructure with automation
Designing and deploying system processes
Posted 137 days ago
Automate and manage Windows infrastructure
Leverage cloud and IaC technologies
Posted 158 days ago
Lead and execute Google Workspace deployments
Ensure successful migration and data integrity
Posted 170 days ago
Manage and optimize Windows infrastructure
Automate system tasks using scripting and IaC tools
Posted 170 days ago
Provision and deprovision system access securely
Streamline and automate IAM processes
Posted 185 days ago
Implement and maintain Azure-based VDI solutions
Support and troubleshoot user and system IT issues
Posted 192 days ago
Design and manage Azure infrastructure solutions
Implement and govern identity management with Active Directory
Posted 193 days ago
Manage and optimize Windows infrastructure
Automate system processes to increase efficiency
