Tier One Tech Support Analyst

New

Skills

Communication Skills Data Analysis Database Management Jira Problem-solving Skills

Tier One Technical Support Analyst role providing support for HMIS/Clarity software. Handle inquiries efficiently and accurately, collaborating with Tier 2/3 for resolution.

Responsibilities
  • Provide Tier One tech support for HMIS/Clarity software
  • Collaborate with Tier 2/3 to resolve complex issues
  • Troubleshoot issues and reference internal resources
  • Document solutions and create Jira tickets
  • Support HUD reporting and data analysis tasks
Requirements & Qualifications
  • 2+ years in a customer-facing tech support role
  • Familiarity with Clarity Human Services
  • Knowledge of HMIS standards and HUD reporting
  • Experience on a fully remote team
  • Strong communication and problem-solving skills
  • Basic data analysis and database familiarity

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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