Trust & Safety Program Manager

New

Skills

Analytics Communication Communication Skills Cross-functional Collaboration Data Analysis Program Management Project Management Stakeholder Management Trust And Safety

Join the VRChat team as a Trust & Safety Program Manager and play a pivotal role in shaping the future of safe, engaging virtual social experiences. As a remote-first company, VRChat empowers users and creators worldwide to build and explore an ever-growing metaverse. In this role, you will research industry trends, design data-driven solutions, and collaborate with cross-functional teams to enhance user safety and trust across our platform.

Job Overview

You will lead strategic initiatives to manage and mitigate online abuse risks, develop scalable trust and safety features, and drive programs that support our vibrant global community. Your work will directly impact the integrity and experience of VRChat's platform.

Key Responsibilities
  • Develop a deep understanding of VRChat’s community, support architecture, and policy framework to inform strategic decisions.
  • Inform and implement strategies for managing and mitigating trust and safety risks across the platform.
  • Align Trust & Safety initiatives with company goals, product roadmaps, and execute through clear KPIs and deliverables.
  • Analyze user behavior and incident trends to proactively identify issues and drive cross-functional resolutions.
  • Collaborate with engineering, product, legal, and support teams to launch and scale safety features and processes.
  • Evaluate and recommend technical solutions to mitigate abuse vectors and improve platform integrity.
Required Skills & Qualifications
  • BA/BS degree or equivalent technical experience.
  • 3-5 years of experience in program or project management, analytics, product, or consulting roles.
  • 2+ years of experience driving projects to completion with minimal guidance.
  • Proven ability to use data and metrics to drive improvements.
  • Excellent written and verbal communication skills for both technical and non-technical audiences.
  • Strong problem-solving ability, especially in high-pressure situations.
  • Experience in Trust & Safety, Compliance, or related fields is a plus.
  • Experience working at technology startups, live app environments, or metaverse/VR companies is advantageous.
  • Ability to work effectively in a fully remote and collaborative team environment.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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