VoIP Network Support Specialist

New

Skills

Tcp/ip Telecom voip WebRTC

Job Overview

Seeking a Technical Support Specialist with expertise in voice quality to investigate and resolve issues affecting Aircall calls. This role involves troubleshooting VoIP, SIP signaling, and call routing across various platforms.

Responsibilities
  • Investigate and resolve voice-quality and network issues affecting Aircall calls
  • Troubleshoot VoIP, SIP signaling, and routing across SIP/VoIP/WebRTC
  • Analyze logs and traces to identify root causes of calling issues
  • Collaborate with Engineering, Product, and telecom carriers to diagnose issues
  • Communicate findings clearly to customers and internal teams
Requirements & Qualifications
  • VoIP/telecom/UCaaS experience in technical support or operations
  • Strong understanding of VoIP/telephony, including SIP signaling and call routing
  • IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN)
  • Experience troubleshooting real-time communications issues (poor audio, dropped calls, routing)
  • Strong English written and verbal communication; ability to explain complex issues

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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