VP Customer Success

New

Skills

Change Management Hubspot Workflow automation

Job Overview

Lead the post-sale journey, drive Order Engine adoption, and build scalable systems and team infrastructure while focusing on revenue protection and expansion.

Responsibilities
  • Own the post-sale journey and drive Order Engine adoption
  • Build scalable systems and team infrastructure
  • Protect and expand revenue, provide board-level reporting on customer health, retention, performance, and metrics
  • Lead revenue retention efforts, manage renewal forecast and accuracy
  • Drive adoption, train CS teams, track KPIs, and provide product insights
  • Scale CS org with tiered success model, standard onboarding, CS tech stack utilization, and workflow automation
  • Collaborate with Sales, Product, and Marketing for alignment on strategy and advocacy
Requirements & Qualifications
  • 10+ years leading customer facing teams in B2B SaaS
  • Proven track record scaling CS teams in growth stage startups (Series B+)
  • Experience in managing product or platform transitions and change management
  • Hands-on experience with CS and CRM tools like HubSpot and Planhat is a plus
  • Analytical mindset, data-driven decisions, and forecast accuracy
  • Strategic and execution-oriented, able to build playbooks and coach others

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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