Werkstudent Customer Success Coordination

This position involves coordinating incoming inquiries and information flow within the team. Direct contact with customers to address concerns and support administrative processes for a smooth workday. Participation in projects for process optimization, documenting and preparing learning materials, learning Salesforce CRM system, and ticket processing. Ideal for a full-time university student interested in digitalization in healthcare, communication skills, administrative tasks, and detail-oriented work.

Key Responsibilities

• Coordinate incoming inquiries and information flow
• Direct contact with customers to address concerns
• Support administrative processes for smooth operations
• Participate in projects for process optimization
• Document and prepare learning materials

Required Skills & Qualifications

• Experience in customer care or sales, preferably in SaaS/healthcare
• Fluent in German, good English skills
• Enrolled in university full-time
• Interest in digitalization in healthcare
• Strong communication, problem-solving, and detail-oriented skills