Workforce Planning Manager

New

Skills

Forecasting kpis Looker Power Bi Sql Tableau

Lead and develop an agile team of workforce planners and analysts. Develop staffing models translating variable demand into staffing plans. Partner with CS engineering to build workforce planning tools. Set aggressive SLAs goals and align with Starlink program goals. Forecast short and long-term customer demand for support with cross-functional teams. Oversee dashboards tracking KPIs (productivity, response times, queues, staffing).

Key Responsibilities
  • Lead and develop a team of workforce planners and analysts
  • Develop staffing models based on variable demand
  • Partner with CS engineering to build workforce planning tools
  • Set aggressive SLAs goals aligned with Starlink program goals
  • Forecast short and long-term customer demand for support
Requirements & Qualifications
  • Bachelor’s or 10+ years in workforce management
  • 8+ years as a workforce planning leader in tech CS
  • 3+ years in a leadership role with direct reports
  • 3+ years with SQL and dashboards (Tableau/Power BI/Looker)

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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