Bilingual Team Lead Role

Join TTEC as a Bilingual Service Delivery Team Lead, where you will drive exceptional customer experiences through compassionate leadership and operational excellence. As a key member of our global team, you’ll empower associates, manage complex projects, and foster an inclusive, high-performing environment—all while utilizing advanced technology and bilingual communication to support both employee and client success.

Job Overview

This role focuses on motivating and guiding a bilingual service team, ensuring high standards of performance, and resolving customer escalations. You’ll collaborate closely with associates, handle administrative duties, and contribute to the company’s financial health, all within a dynamic, people-first culture.

Key Responsibilities

• Motivate and guide team members to achieve company and client performance objectives.
• Respond to associate inquiries, manage escalations, and ensure quality customer interactions.
• Coordinate and deliver training on new or updated services, products, or project processes.
• Oversee attendance, payroll, and administrative tasks for the team.
• Utilize various technology tools to support daily operations and resolve technical issues.
• Maintain a supportive and inclusive work environment, recognizing achievements and addressing challenges.

Required Skills & Qualifications

• Fluency in both Spanish and English.
• Associate degree, technical school, or equivalent experience in Healthcare and/or Medical Interpretation.
• Strong time management and prioritization abilities in a fast-paced environment.
• Demonstrated empathetic leadership and conflict resolution skills.
• Comfortable using computer systems and multiple applications.
• Customer-focused mindset with a commitment to high standards of accountability.
• Ability to multitask and manage complex, ongoing projects.
• Experience in employee training and performance management.
• Excellent communication and interpersonal skills.
• Commitment to supporting professional growth and an inclusive culture.