Bilingual Team Lead Role

New

Skills

Conflict resolution Team leadership Time Management

Join TTEC as a Bilingual Service Delivery Team Lead, where you will drive exceptional customer experiences through compassionate leadership and operational excellence. As a key member of our global team, you’ll empower associates, manage complex projects, and foster an inclusive, high-performing environment—all while utilizing advanced technology and bilingual communication to support both employee and client success.

Job Overview

This role focuses on motivating and guiding a bilingual service team, ensuring high standards of performance, and resolving customer escalations. You’ll collaborate closely with associates, handle administrative duties, and contribute to the company’s financial health, all within a dynamic, people-first culture.

Key Responsibilities

Motivate and guide team members to achieve company and client performance objectives.
Respond to associate inquiries, manage escalations, and ensure quality customer interactions.
Coordinate and deliver training on new or updated services, products, or project processes.
Oversee attendance, payroll, and administrative tasks for the team.
Utilize various technology tools to support daily operations and resolve technical issues.
Maintain a supportive and inclusive work environment, recognizing achievements and addressing challenges.

Required Skills & Qualifications

Fluency in both Spanish and English.
Associate degree, technical school, or equivalent experience in Healthcare and/or Medical Interpretation.
Strong time management and prioritization abilities in a fast-paced environment.
Demonstrated empathetic leadership and conflict resolution skills.
Comfortable using computer systems and multiple applications.
Customer-focused mindset with a commitment to high standards of accountability.
Ability to multitask and manage complex, ongoing projects.
Experience in employee training and performance management.
Excellent communication and interpersonal skills.
Commitment to supporting professional growth and an inclusive culture.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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