Customer Marketing Manager Role

New

Skills

B2B Marketing Competitive Analysis Copywriting Data Analytics Project Management

Mitratech, a global leader in enterprise legal, risk, and HR management solutions, is seeking a Customer Marketing Manager to join our remote team in Canada. This role focuses on executing a unified customer lifecycle program to enhance engagement, drive product adoption and retention, and nurture cross-sell and advocacy opportunities. The ideal candidate will collaborate across marketing, product, and sales teams to deliver impactful campaigns supporting our Corporate, Legal, and Claims products. Join a diverse and innovative environment, working with cutting-edge technologies and serving a vast international client base.

Key Responsibilities

Design, execute, and optimize multi-channel customer lifecycle campaigns to increase engagement and retention.
Collaborate closely with marketing, product management, sales, and senior leadership to align on customer initiatives.
Drive product adoption, retention, cross-sell, and advocacy through targeted programs and communications.
Track, analyze, and report on campaign effectiveness, providing data-driven insights for continuous improvement.
Refine messaging and content based on competitive analysis and customer feedback.

Required Skills & Qualifications

3-5+ years of customer marketing or customer lifecycle experience, preferably in B2B technology.
Proven success in multi-channel marketing campaigns focused on customer engagement and retention.
Strong written and verbal communication skills, including executive-level copywriting.
Excellent relationship-building skills and ability to work collaboratively with cross-functional teams.
Strong analytical skills with experience in campaign tracking and data-driven recommendations.
Ability to manage multiple projects and initiatives effectively within deadlines and budgets.
Remote work capability within Canada, with availability during core EST business hours.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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