Customer Support Engineer

New

Skills

Ci/cd Pipelines Communication Customer Experience Dns Engineer Next.js Node.js NodeJS React Tech Support Technical Writing

Job Overview

Vercel is seeking a Customer Support Engineer to assist customers with technical issues related to Vercel products and services. The position involves resolving customer concerns, improving internal tooling, and engineering solutions to enhance the customer experience.

Responsibilities
  • Solving interesting cases for Vercel customers
  • Troubleshooting customer issues alongside the engineering team
  • Developing and improving internal tools
  • Specializing in specific product areas
  • Assisting with Enterprise requests
Requirements & Qualifications
  • 3+ years of experience in a technical support role
  • Experience with Node.js and CDNs
  • Familiarity with frontend development, cloud technologies, and DNS
  • Experience with incident management and procedural communication
  • Exceptional communication skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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