Customer Support Operations Manager

New

Skills

Css Customer Experience Html Javascript Looker Program Management SaaS Tableau Zapier Zendesk

Webflow is seeking a Customer Support Operations Manager to lead a dynamic team empowering the global customer support organization. As a key player in redefining web experiences, you will drive systems, automation, and strategies that streamline support operations, enhance agent productivity, and deliver exceptional customer experiences. This remote-first role is ideal for leaders passionate about technology, operational excellence, and innovative problem-solving.

Key Responsibilities
  • Lead, coach, and develop a high-impact team of Operations Engineers, Systems Managers, and Program Managers.
  • Design, implement, and optimize support systems, tooling, and workflow automation to improve efficiency and scalability.
  • Partner with customer-facing teams to identify pain points and deliver solutions that enhance agent and customer experiences.
  • Drive initiatives focused on ticket deflection, self-service content, and proactive messaging using AI and automation.
  • Manage cross-functional projects with Product, Engineering, and Enablement teams to enhance end-to-end support processes.
  • Establish feedback loops and continuous improvement processes for internal tools and customer support workflows.
  • Contribute to support capacity planning, prioritization, and reporting to ensure operational visibility and effectiveness.
Required Skills & Qualifications
  • BA/BS degree or equivalent experience in a relevant field.
  • 2–4 years of people management experience in Support Operations, Customer Support, or Technical Program Management, ideally within a SaaS environment.
  • Hands-on experience with support tooling (e.g., Zendesk, Explore), workflow automation (e.g., Make, Zapier), and data analysis (e.g., Looker, Tableau).
  • Strong understanding of web technologies (e.g., HTML, CSS, JavaScript).
  • Excellent communication skills to bridge technical and non-technical audiences.
  • Systems thinker with the ability to break down complex problems into scalable solutions.
  • Proven track record of driving operational excellence, managing multiple priorities, and delivering strategic results.
  • Servant leadership mindset with a focus on empowerment, empathy, and curiosity.
  • Adaptable and committed to continuous learning, especially in emerging technologies like AI.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Senior Full Stack Engineer

New

Lead the implementation of new features and enhancements

Design, develop, and maintain front-end apps

Angular AWS Azure C#

Ad Ops Associate

New

Support digital ad campaign execution

Collaborate with account management

Css Google Analytics Html Javascript

Web Design Engineer

New

Ownership of design system components and templates

Building interactive web pages and data visualizations

Collaboration Css Front-end Development Headless cms

Visual Designer

New

Collaborate with multiple departments on assets and user experience

Lead creative direction for consumer marketing

Css Figma Html Javascript

Lead Software Engineer

New

Drive architectural vision for login flow and Auth0 management.

Lead major technical projects across teams.

AWS Azure Css Docker

Senior Software Engineer, Accounting

New

Design and architect Accounting Platform systems

Mentor engineers and ensure quality standards

AWS Css Html Javascript

Brand Marketing Designer

New

Design and evolve brand visuals across channels

Create assets for various marketing needs

Adobe Creative Suite Css Figma Html

Women in Engineering Talent Tryouts

New

One-night hiring event at Sitemate Melbourne

Work on real engineering problems with Sitemate engineers

Backend Development Collaboration Communication Css

Product Designer Role

New

Design end-to-end product and visuals in Figma

Run UX research with customers, test prototypes

Collaboration Css Design system Figma

Technical Support Analyst

New

Deliver exceptional customer service and resolve member issues

Manage technical workload efficiently using queue, JIRA, and projects

Css Customer Service Hris Html

Front End Staff Engineer

New

Lead front-end initiatives for Thunderbird desktop app

Build seamless, user-focused UI with performance in mind

Css Design Patterns Html5 Performance Optimization

Front End Engineer Lead

New

Lead complex tech initiatives

Define technical strategy

Accessibility Architecture Css Design Patterns

Front End Staff Engineer

New

Lead front-end initiatives with coordination

Deliver features, quality, and processes

Css Design Patterns Html5 Javascript

Solutions Engineer - WordPress VIP

Posted 5 days ago

Provide technical leadership for enterprise sales.

Qualify new business opportunities.

Cloud Cloud Platforms Consultative Selling Css

Senior Software Engineer - Ruby on Rails

Posted 7 days ago

Develop and enhance web applications using modern technologies

Mentor junior team members and participate in team discussions

AWS C# Css Engineer

Senior Software Engineer - Blackbaud

Posted 7 days ago

Develop and enhance web applications using Ruby on Rails, Elixir, and Phoenix.

Evaluate and improve security and performance of critical application components.

AWS C# Css Engineer

Principal Software Engineer Role

Posted 8 days ago

Design and develop software applications

Optimize critical application components

C# Css Engineer Front end

Website Producer

Posted 8 days ago

Develop and optimize website strategy for driving traffic and conversions.

Implement and improve website analytics tracking.

Bi tools Css Digital Marketing Front end

Senior Software Engineer

Posted 8 days ago

Design, build, and maintain efficient code

Participate in Agile development process

C# Css Engineer Front end

Web Frontend Engineer

Posted 8 days ago

Develop data-rich and reliable user experiences using JS, CSS, React, and Flutter

Participate in engineering processes through code and architectural reviews

Css Docker Flutter Front end

Senior Ruby on Rails Engineer

Posted 9 days ago

Develop and enhance web applications using Ruby on Rails, Elixir, and Phoenix

Work with the latest technologies in user interfaces, server architecture, and cloud-based computing

AWS C# Css Engineer

Senior Design Engineer

Posted 9 days ago

Hiring a Senior Design Engineer remotely

Full-time position anywhere in the United States

Cross-functional Collaboration Css Engineer Html

Principal Software Engineer - Ruby on Rails

Posted 10 days ago

Develop and enhance web applications using Ruby on Rails, Elixir, and Phoenix.

Evaluate and improve security and performance of critical application components.

AWS C# Css Docker

Off-page SEO Specialist

Posted 16 days ago

Support off-page optimization efforts of the SEO team.

Implement strategies to improve search engine rankings.

Analytics Communication Css Google Analytics

Front End Sr/Staff Software Engineer

Posted 17 days ago

Develop high-quality software for core freight movement operations

Lead the design and development of software modules for customer experiences

Angular C# C++ Css

Contract Senior Software Engineer

Posted 18 days ago

Join YLD as a Contract Senior Software Engineer specializing in React/Node technologies

Work remotely across Europe in a fast-paced engineering environment

CI/CD Css Design Systems Design Tools

Lead Designer

Posted 18 days ago

Deliver compelling brand materials

Maintain brand consistency

Adobe Creative Suite Canva Css Drupal

Staff Software Engineer

Posted 20 days ago

Design, build, and maintain high-quality software

Collaborate with product managers and fellow engineers

C# Css Engineer Front end

Web Marketing Manager, CRO

Posted 21 days ago

Optimizing conversion rates for web marketing campaigns.

Enhancing online marketing strategies.

Collaboration Communication Skills Conversion Rate Optimization Css

UX Engineer - Senior

Posted 22 days ago

Design valuable and usable solutions for user problems

Collaborate with product and engineering teams

Collaboration Communication Css Documentation

Staff Test Engineer

Posted 23 days ago

Improve product quality through automated UI testing.

Collaborate with product development teams to enhance testing strategies.

Automation CircleCI Css Engineer

Anaplan Full Stack Engineer

Posted 27 days ago

Build exceptional software for a global growth strategy

Deliver seamless user experiences through architecture and collaboration

Css Docker Engineer Front end

Senior Product Designer

Posted 27 days ago

Hiring a Senior Product Designer with extensive experience in UI design and design systems.

Seeking a candidate with strong collaboration and communication skills.

Blockchain Css Data Visualization Design Thinking

Marketing Operations Specialist

Posted 28 days ago

Execute and optimize marketing campaigns using Marketo

Maintain and improve operational campaign workflows

adobe Communication Css Documentation

Senior Software Engineer - C#

Posted 31 days ago

Design, build, and maintain efficient, reusable code

Participate in Agile development process and ceremonies

Agile Development AWS Azure Css

Sr Software Engineer - Frontend

Posted 33 days ago

Design, develop, and support frontend solutions

Resolve complex issues creatively

Angular AngularJS Css Front end

Senior Software Engineer - Agile DevOps Leader

Posted 33 days ago

Lead technical strategy and architecture

Collaborate with cross-functional teams

.NET Framework AWS Css Javascript

Sr Frontend Engineer

Posted 34 days ago

Develop frontend solutions using a variety of technologies

Lead and mentor team members for success

Angular AngularJS Css Front end

Remote Design Engineer

Posted 35 days ago

Hiring a Senior Design Engineer for a remote, full-time position

Opportunity to work on GitHub's software development platform

Computer science Cross-functional Collaboration Css Development

Content Optimization Engineer

Posted 36 days ago

Optimizing and enhancing technical course content within various domains

Improving learner engagement and satisfaction through hands-on learning experiences

Computer science Css Docker Engineer

Director - Customer Success & Support

Posted 36 days ago

Lead and oversee Customer Success teams in Blackbaud India

Ensure efficient management and execution of Customer Success & Support team

Communication Css Customer Experience Customer Success Management

Brave Filterlist Engineer

Posted 36 days ago

Maintain and create adblock rules for the Brave browser

Collaborate with the privacy team to improve the user's web experience

Css Engineer Front end Git

Team Lead, .Net Software Developer

Posted 38 days ago

Lead and mentor a team of software development professionals

Collaborate with HR and other departments for recruiting and training

Asp.net C# Css Dotnet

Senior Frontend Developer

Posted 38 days ago

Hiring a Senior Frontend Developer with strong experience in web development.

Building visually stunning and responsive user interfaces using modern web technologies.

Css Css3 Git Html5

Accessibility Tester Job

Posted 38 days ago

Ensure software products and web applications are accessible to all users

Conduct thorough accessibility testing and document findings

Agile Collaboration Communication Css

Senior Software Engineer at First Advantage

Posted 38 days ago

Building and optimizing AI-driven solutions and data pipelines

Working with modern cloud and data technologies

Css Devops Engineer Front end

Senior Software Engineer - Ruby on Rails

Posted 41 days ago

Develop and enhance web applications using Ruby on Rails, Elixir, and Phoenix

Write well-documented and structured code daily

AWS C# Css Engineer

Front End Developer (React)

Posted 42 days ago

Develop software solutions based on business requirements

Participate in product strategy and design discussions

Css Git Html Javascript

Senior Shopify Developer Project

Posted 44 days ago

Develop key pages for a Shopify Plus store

Implement customized product recommendations based on user profile

Css Git workflow Html Javascript

BBCRM Business Analyst

Posted 45 days ago

Bridge gap between non-profit needs and technical solutions

Gather and analyze user requirements

Analyst Automation Business Analyst Crm
overtime