Director Data & Analytics

New

Skills

Data Data Analytics Data Architecture Data Visualization Remote Collaboration Sql Statistical Analysis Team leadership

Help Scout is seeking a remote Director of Data and Analytics to lead our data-driven initiatives and support our mission to deliver simple, effective customer service software. This full-time role offers the flexibility to work remotely from anywhere in the United States, empowering you to make a significant impact on our business strategy, analytics, and data infrastructure.

Job Overview
  • Lead the data and analytics function for a leading SaaS company.
  • Drive data strategy, governance, and best practices across the organization.
  • Collaborate with cross-functional teams to support data-informed decision making.
  • Oversee the collection, analysis, and interpretation of business data.
  • Ensure data quality, integrity, and security standards are met.
Key Responsibilities
  • Develop and implement data and analytics strategies aligned with company goals.
  • Lead and mentor a team of data professionals.
  • Collaborate with product, engineering, and business teams to deliver actionable insights.
  • Establish data governance policies and ensure compliance with industry standards.
  • Manage data infrastructure, tools, and reporting systems.
Required Skills & Qualifications
  • Proven experience in data analytics, data science, or business intelligence leadership roles.
  • Strong knowledge of data architecture and data management best practices.
  • Expertise in SQL, data visualization tools, and statistical analysis.
  • Excellent communication and collaboration skills.
  • Experience with SaaS or customer service software is a plus.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Senior Data Analyst

Posted 5 days ago

Analyze data for growth marketing strategies

Develop data-driven solutions

Cross-functional Collaboration Data Data Analysis Data Visualization Tools

Remote Senior Data Engineer

Posted 6 days ago

Hiring a Senior Data Engineer remotely.

Full-time position with the flexibility to work from anywhere in the United States.

Cloud Platforms Data Data Engineering Data Modeling

Senior Data Scientist, Learner Experience

Posted 22 days ago

Enhancing learner experience through data science

Developing machine learning models for learner engagement

Data Data Analysis Data Scientist Data Visualization

Remote Senior Data Scientist

Posted 23 days ago

Analyze large datasets for insights

Develop data-driven solutions

Communication Cross-functional Collaboration Data Data Analysis

Remote Senior Data Scientist

Posted 30 days ago

Utilize data to drive insights and decision-making.

Lead and drive data-driven research projects.

Big Data Data Data Analysis Data Scientist

Senior Marketing Data Analyst

Posted 47 days ago

Analyze marketing data to derive insights and recommendations

Develop data models and reports to support marketing strategies

Communication Skills Data Data Analysis Data Modeling

Remote Data Manager

Posted 57 days ago

Hiring a remote Data Manager for a full-time position.

Supporting climate change initiatives through data analysis.

Communication Skills Computer science Data Data Analysis

Remote Finance Data Analyst

Posted 61 days ago

Analyze financial data for insights and recommendations.

Create and maintain financial models.

Accounting Collaboration Data Data Analysis

Staff Data Scientist - Operations

Posted 69 days ago

Utilize data science techniques to optimize operational processes.

Collaborate with cross-functional teams for data-driven decisions.

Algorithm Development Cross-functional Collaboration Data Data Analysis

People Compliance Manager

Posted 70 days ago

Ensure compliance with employment laws and regulations.

Develop and implement compliance processes.

Analytical Skills Auditing Communication Data

Data & Analytics Engineer

Posted 76 days ago

Hiring a remote Data & Analytics Engineer for a full-time position

Position can be done remotely anywhere in the United States

Algorithms Cross-functional Collaboration Data Data Analysis

Sr. Product Manager - Data

Posted 77 days ago

Lead product development for data projects.

Collaborate with teams to drive product strategy.

Communication Skills Data Data Analytics Leadership

Senior Software Engineer - Data Solutions

Posted 81 days ago

Hiring a Senior Software Engineer for remote work

Focused on Data Solutions

Api Development Data Data Modeling Data Solutions

Remote Senior Data Analyst

Posted 90 days ago

Analyze large datasets for trends and insights

Communicate findings with stakeholders

Data Data Analysis Data Modeling Data Visualization

Customer Insights Analyst Role

Posted 98 days ago

Hire senior analyst for customer and industry insights

Support data-driven decision making

Communication Data Data Analysis Excel

Director of Data (Remote)

Posted 104 days ago

Hiring a remote data director

Leading organizational data strategy

Cloud Platforms Data Data Analytics Data Engineering

Junior Data Engineer Role

Posted 119 days ago

Hire junior data engineer remotely

Support data infrastructure for Canonical

Cloud Platforms Data Data Warehousing Engineer

Senior Data Analyst Role

Posted 125 days ago

Hire a remote data analyst

Support client analytics initiatives

Communication Skills Data Data Visualization Healthcare Analytics

AI Data Quality Associate

Posted 126 days ago

Hire remote AI data expert

Improve AI data quality

Data Data Annotation Data Cleaning Machine Learning

Remote Data Engineer Role

Posted 127 days ago

Hire a remote data engineer

Support full-time US-based remote work

AWS Cloud Computing Data Data engineer

Remote People Data Analyst

Posted 130 days ago

Hire a remote People Data Analyst

Support HR decision-making with data

Communication Skills Data Data Analysis Data Visualization

Senior Marketing Data Analyst

Posted 131 days ago

Hire an experienced marketing data analyst

Enable remote full-time work within the US

A/b Testing Data Data Visualization Excel

Remote Staff Data Engineer

Posted 139 days ago

Hire a remote data engineer

Build automated communication systems

Airflow AWS Data Data Warehousing

Remote Sr. QA Associate

Posted 145 days ago

Hiring for a remote QA role

Ensure high-quality user research platform

Agile Methodologies Analytical Skills Bug Tracking Communication

Data Science Manager Operations

Posted 146 days ago

Hire a Data Science Manager for operations

Enable remote work across the UK

Data Data Modeling Data Scientist Data Visualization

Intermediate ML Engineer Remote

Posted 164 days ago

Develop machine learning solutions

Enable remote work across the US

AWS Data Data Analysis Engineer

Remote Senior Data Engineer

Posted 167 days ago

Hire a senior-level Data Engineer

Support remote work in Argentina

AWS Azure BigQuery Data

Staff Data Engineer Role

Posted 167 days ago

Hire a remote staff data engineer

Build and maintain scalable data platforms

AWS Cloud Platforms Data Data Engineering

Remote Data Analyst Contractor

Posted 169 days ago

Hire a remote data analyst contractor

Support Instacart's grocery delivery with data insights

Data Data Cleaning Data Visualization Excel

Online Data Research Assessor

Posted 172 days ago

Improve search engine relevance and quality

Support AI and machine learning model development

Data Online Research Quality Assurance Research

Senior Data Engineer Remote

Posted 173 days ago

Remote data engineering role

Develop scalable data pipelines

Azure Big Data Data Data engineer

Remote Senior Data Analyst

Posted 188 days ago

Hire a remote Senior Product Data Analyst

Support self-care software analytics

Data Data Analysis Data Visualization Looker

Remote Senior Data Analyst

Posted 215 days ago

Hire a remote Senior Data Analyst

Support data-driven decision making

Data Data Modeling Data Visualization Devops

Remote Staff Data Analyst

Posted 216 days ago

Hire a remote data analyst

Support data-driven decision making

Data Data Analysis Data Modeling Data Visualization

Remote Data Engineer Role

Posted 216 days ago

Offer a full-time remote data engineering position

Enhance government digital services through analytics

AWS Azure Data Data Security

Senior Digital Data Analyst

Posted 220 days ago

Hire a senior data analyst

Support digital marketing initiatives

Data Data Visualization Digital Marketing Google Analytics

Remote Senior Data Scientist

Posted 232 days ago

Hire a remote senior data scientist

Promote a flexible, location-independent role

Big Data Cross-functional teamwork Data Data Analysis

Remote Senior Data Engineer

Posted 232 days ago

Hire a senior-level data engineer

Support remote work across the U.S.

Data Data Modeling Data Warehousing Distributed systems

Remote Data Analyst Role

Posted 270 days ago

Evaluate machine learning data accuracy

Analyze and validate search results

Analytical Skills Cultural Awareness Data Data Analyst

Remote Big Data Engineer

Posted 271 days ago

Hire a remote Big Data Engineer

Develop scalable data solutions

Big Data Cloud Platforms Data Data Modeling

Remote Recruiting Data Analyst

Posted 275 days ago

Hire a contract recruiting data analyst

Support remote work across the US

Communication Skills Data Data Analysis Data Visualization

Staff Data Scientist Role

Posted 278 days ago

Hire a remote Staff Data Scientist

Enhance product development through data science

A/b Testing AWS Data Data Scientist

Staff Data Scientist Role

Posted 278 days ago

Hire a remote Staff Data Scientist

Support and improve consumer-facing products

A/b Testing Data Data Analysis Data Scientist

Manager, Business Analysis

Posted 302 days ago

Facilitate international business operations

Enhance workforce management

Data Economics Engineering Finance

Remote Senior Data Engineer

Posted 303 days ago

Hiring a remote Senior Data Engineer for Apollo

Full-time position in Poland

Data Data Pipelines Data Warehousing Engineer

Remote Senior Data Engineer

Posted 303 days ago

Hiring a remote Senior Data Engineer for full-time position.

Work can be done remotely anywhere in the United States.

Collaboration Data Data Analysis Data Engineering

Strategic Account Executive

Posted 306 days ago

Drive net-new business and expansion revenue in high-value enterprise accounts

Build long-term customer partnerships grounded in trust and insight

Automation Cloud Crm Data

Staff AI Product Manager

Posted 308 days ago

Lead AI code generation tool development

Collaborate with teams for product roadmap

Ai technologies CMS Collaboration Communication

Reddit Data Science Manager

Posted 319 days ago

Lead data science initiatives

Collaborate with teams for data insights

Big Data Communication Data Data Science

Maps Evaluator - Canada

Posted 319 days ago

Review and validate mapping data for accuracy and safety.

Verify business names and opening hours for correctness.

Analytical Mindset Data Data Analyst English Fluency
overtime