Director Data & Analytics

New

Skills

Data Data Analytics Data Architecture Data Visualization Remote Collaboration Sql Statistical Analysis Team leadership

Help Scout is seeking a remote Director of Data and Analytics to lead our data-driven initiatives and support our mission to deliver simple, effective customer service software. This full-time role offers the flexibility to work remotely from anywhere in the United States, empowering you to make a significant impact on our business strategy, analytics, and data infrastructure.

Job Overview

Lead the data and analytics function for a leading SaaS company.
Drive data strategy, governance, and best practices across the organization.
Collaborate with cross-functional teams to support data-informed decision making.
Oversee the collection, analysis, and interpretation of business data.
Ensure data quality, integrity, and security standards are met.

Key Responsibilities

Develop and implement data and analytics strategies aligned with company goals.
Lead and mentor a team of data professionals.
Collaborate with product, engineering, and business teams to deliver actionable insights.
Establish data governance policies and ensure compliance with industry standards.
Manage data infrastructure, tools, and reporting systems.

Required Skills & Qualifications

Proven experience in data analytics, data science, or business intelligence leadership roles.
Strong knowledge of data architecture and data management best practices.
Expertise in SQL, data visualization tools, and statistical analysis.
Excellent communication and collaboration skills.
Experience with SaaS or customer service software is a plus.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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