Effective Service Delivery

New

Skills

Communication Communication Skills Conflict resolution Customer Experience English Proficiency Organizational Skills Problem Solving Team Collaboration

Service Delivery, Staff Job Requisition Service Delivery accurately and efficiently delivers Blackbaud services with increased value to our customers. Service Delivery focuses on effective delivery of our customers’requirements, management of processes and building robust customer relationships. As a successful Service Delivery team member, you will specialize in working on cases, operations requests and various projects while providing professional, courteous and efficient services. Working in a structured, fast-paced team environment, you'll need to assist in prioritizing customer requests and troubleshooting issues, as well as maintaining open communication with various teams.

Key Responsibilities
  • Manage a high volume of service activity
  • Perform service tasks with efficiency and high quality
  • Prioritize tasks in a fast-paced environment to meet service level agreements (SLAs)
  • Document information clearly, accurately, and promptly
  • Strong organizational skills with attention to detail
Required Skills & Qualifications
  • Strong passion for providing positive customer experiences
  • Ability to build relationships, establish credibility, respect and confidence both internally and externally
  • Attention to detail and proactive approach to maintaining quality standards
  • Advanced level of English required
  • Flexible to work US hours

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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