German Renewals Specialist Role

New

Skills

Customer Service English Language Proficiency German German Language Proficiency Problem-solving Team Collaboration Time Management

Join 1Password as a Renewals Specialist (German) and become part of a global team dedicated to delivering outstanding customer experiences. This full-time, remote position is open to candidates based anywhere in the United Kingdom. As the world's most-loved password manager, 1Password offers you the opportunity to help customers renew their subscriptions and maintain secure digital identities.

Job Overview
  • Remote, full-time position focused on subscription renewals.
  • Engage with German-speaking customers to ensure seamless renewals.
  • Represent 1Password's commitment to security and customer satisfaction.
Key Responsibilities
  • Proactively manage and facilitate subscription renewals for German-speaking clients.
  • Communicate effectively with customers to address renewal questions and resolve issues.
  • Collaborate with internal teams to ensure customer needs are met promptly.
  • Maintain accurate records of renewal activities and customer interactions.
  • Provide feedback to improve the renewals process and customer experience.
Required Skills & Qualifications
  • Fluency in German and English (written and spoken).
  • Strong customer service and communication skills.
  • Experience working in a remote environment.
  • Attention to detail and ability to manage multiple tasks.
  • Familiarity with SaaS products or subscription-based services is a plus.
  • Excellent organizational and time management skills.
  • Comfortable using CRM and support tools.
  • Ability to work independently and as part of a team.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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