Onboarding Escalations SME

New

Skills

Analytical Skills Communication Compliance operations Documentation Fraud Detection Google Sheets Onboarding Process Improvement Remote Collaboration Slack Written Communication

Clipboard Health is seeking a highly detail-oriented and process-driven Subject Matter Expert (SME) to join our core operational team. As an Onboarding Escalations SME, you will play a pivotal role in managing escalated document cases, preventing fraud, and ensuring the highest standards of trust and safety for healthcare professionals on our platform. This remote position is ideal for individuals passionate about solving complex operational challenges and maintaining compliance at scale within a fast-paced environment.

Key Responsibilities
  • Review and resolve escalated documentation cases flagged for issues, fraud, or quality concerns.
  • Identify, assess, and prevent potential risks and fraudulent activity during onboarding.
  • Act as an internal consultant to cross-functional teams regarding documentation standards and credentialing requirements.
  • Own and execute daily operational tasks such as document status updates, mapping, and special projects.
  • Contribute to continuous improvement by refining policies and closing process gaps.
  • Communicate clearly and efficiently with internal teams via Slack and other tools.
  • Stay updated on evolving product features and documentation standards.
Required Skills & Qualifications
  • Experience in trust & safety, document verification, compliance operations, healthcare credentialing, or customer support.
  • Exceptional analytical skills and attention to detail.
  • Ability to make sound decisions quickly in ambiguous situations.
  • Strong written communication skills, with the ability to explain complex topics clearly.
  • Highly organized, reliable, and action-oriented with a strong sense of ownership.
  • Proven success in fast-paced, remote work environments.
  • Proficiency with productivity tools such as Slack, Google Sheets, and task managers.
  • Ability to work independently while collaborating across teams.
  • Located in the Asia-Pacific region with a wired internet connection (15Mbps+ download speed).
  • Meets minimum system requirements: Intel i5 (8th gen+)/AMD Ryzen 5 (2000 series+)/Apple M1 or higher, 12GB RAM (16GB recommended), noise-canceling headset, and stable power/internet.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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