Remote Customer Enablement Manager

Join Figma as a Customer Enablement Manager and play a pivotal role in empowering our customers to get the most out of our collaborative design platform. This full-time, remote opportunity is open to candidates located anywhere in the United States, offering flexibility while making a significant impact on customer success and product adoption.

Job Overview

• Lead customer enablement initiatives for Figma's platform.
• Work remotely with cross-functional teams to drive user success.
• Support teams who build products together through effective onboarding and training.

Key Responsibilities

• Develop and deliver onboarding programs for new customers.
• Create educational resources and training materials.
• Partner with Product and Customer Success teams to improve user experience.
• Gather and analyze feedback to enhance customer enablement strategies.
• Advocate for customers and ensure their ongoing success with Figma.

Required Skills & Qualifications

• Strong knowledge of design and collaboration tools.
• Experience in customer success, enablement, or training roles.
• Excellent communication and presentation skills.
• Ability to work independently in a remote environment.
• Proven project management and organizational skills.