Remote Customer Support Role

New

Skills

Crm software Customer Service Email Support Problem Solving Time Management Written Communication

Anagram is seeking a dedicated and empathetic Customer Support Representative to join our remote team. As a full-time representative, you will play a vital role in simplifying insurance billing for our clients across the United States. This opportunity allows you to work from anywhere in the US while helping customers navigate their insurance billing needs with professionalism and care.

Job Overview
  • Provide high-quality customer support to clients via phone, email, and chat.
  • Assist customers with insurance billing inquiries and troubleshooting.
  • Deliver prompt and accurate information to resolve customer issues.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Maintain detailed records of customer interactions and solutions.
Key Responsibilities
  • Respond to customer queries in a timely and professional manner.
  • Resolve product or service issues by clarifying customer concerns and determining solutions.
  • Escalate complex problems to the appropriate team members as necessary.
  • Educate customers on Anagram’s platform and services.
  • Ensure a high level of customer satisfaction through effective communication.
Required Skills & Qualifications
  • Excellent verbal and written communication skills.
  • Experience in customer support or a related field, preferably in insurance or healthcare.
  • Strong problem-solving abilities and attention to detail.
  • Comfortable working remotely and independently.
  • Familiarity with CRM tools and support software.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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