Safety Specialist

New

Skills

Conflict resolution Customer Service Interpersonal Communication Messaging Trust & Safety

Join our team as a Safety Specialist where you will be handling complex safety cases with the highest level of service. This role involves recognizing case type/severity and escalating to other teams when necessary, following workflows with ownership mentality, and collaborating with management effectively. You will also be summarizing user issues and escalating to leadership, managing multiple user cases efficiently, and interacting with Airbnb customers through various channels. If you have 3+ years of experience in customer service, mediation, emergency services, Trust & Safety, and hospitality experience, this role is for you. Flexibility is key as you may need to work weekends, public holidays, and evenings. You'll be working in a high-pressure environment, handling sensitive confidential materials, and demonstrating excellent interpersonal and communication skills. An ownership mindset and commitment to inclusion and belonging are crucial for success in this role. Bonuses, incentives, and equity programs may be available along with employee travel credits and open compensation communications.

Key Responsibilities

Handle complex safety cases with the highest level of service
Recognize case type/severity and escalate to other teams when appropriate
Follow workflows with ownership mentality and question when needed in collaboration with management
Summarize user issues and escalate to leadership as needed
Manage multiple user cases efficiently, professionally, and organized
Interact with Airbnb customers through live chat, social platforms, messaging, and phone

Required Skills & Qualifications

3+ years in customer service, mediation, emergency services, Trust & Safety in a contact center
Hospitality experience is a plus, especially for technology platforms
Ability to work weekends and public holidays, as well as evenings; schedule may change
Work in a high-pressure environment with sensitive confidential materials
Excellent interpersonal and written and spoken communication, including conflict resolution

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Similar Jobs

Store Manager - Montgomery Mall

New

Lead store operations, budgets, and sales targets

Train and develop team on brand, product, and service

Budget Management Communication Skills Conflict resolution Customer Experience

View Job

Store Manager at Village Pointe

New

Recruit and develop a high-performing team

Lead budgets and exceed sales targets

Analytical Thinking Communication Conflict resolution Customer Service

View Job

People Business Partner

New

Serve as the primary People Business Partner

Coach managers in real-time on ER, performance, feedback, and conflict resolution

agility Conflict resolution Emotional intelligence Employee Relations

View Job

People Business Partner

New

Serve as a primary People Business Partner

Coach managers on ER issues, performance, feedback, and conflict resolution

Conflict resolution Employee Relations Performance management

View Job

Store Manager - Village Pointe

New

Hiring, scheduling, training, conflict resolution, and performance management

Maintaining a positive store culture

Analytical Thinking Communication Skills Conflict resolution Excel

View Job

People Ops Generalist - LATAM

Posted 22 days ago

Hiring a remote People Ops Generalist for Tesorio in LATAM

Full-time position that allows remote work in LATAM

Communication Skills Conflict resolution Employee Relations HR

View Job

Regional Client Coverage Head

Posted 27 days ago

Lead and manage Client Coverage Group within a region

Drive revenue growth and client retention targets

Banking Change Management Conflict resolution Crypto knowledge

View Job

Sales Manager Role

Posted 33 days ago

Drive and implement sales strategies for the Malaysian market.

Manage and lead regional sales teams to achieve goals.

Communication Conflict resolution Leadership Recruitment

View Job

Effective Service Delivery

Posted 39 days ago

Efficiently deliver Blackbaud services with increased value to customers

Prioritize tasks and manage a high volume of service activity

Communication Communication Skills Conflict resolution Customer Experience

View Job

Remote HR Business Partner

Posted 103 days ago

Recruit a remote HR business partner

Enhance employee engagement and retention

Conflict resolution Data Analysis Employee Relations HR

View Job

Content Optimization Manager

Posted 104 days ago

Lead and supervise a remote, multidisciplinary team

Maintain and optimize educational course content

Communication Conflict resolution Data Analysis Documentation

View Job

Community Manager Germany

Posted 108 days ago

Hire a remote community manager

Support and grow Reddit communities in Germany

Community Management Conflict resolution Content Moderation Data Analysis

View Job

People Development HRBP Role

Posted 114 days ago

Hire a remote HR professional

Enhance employee development and engagement

Communication Skills Conflict resolution Data Analysis HR

View Job

Agile Project Manager JR

Posted 133 days ago

Drive agile software project management

Facilitate and optimize team workflows

Agile Methodologies Conflict resolution Kanban Project Management

View Job

Head Of People Role

Posted 136 days ago

Hire a remote HR leader

Enhance employee experience

Conflict resolution Employee Engagement People Operations Performance management

View Job

Channel Manager Industrial Solutions

Posted 138 days ago

Achieve sales and strategic targets with channel partners

Manage and strengthen distributor relationships

Conflict resolution Market Intelligence Presentation Skills

View Job

Remote Customer Experience Associate

Posted 141 days ago

Provide remote customer support

Assist with venue bookings

Conflict resolution Crm software Customer Service Email Communication

View Job

Remote HR Director Role

Posted 157 days ago

Hire remote HR leadership

Implement HR policies and procedures

Conflict resolution Employee Relations HR Organizational Development

View Job

Remote Customer Success Manager

Posted 167 days ago

Hire a remote Customer Success Manager

Support customers through online courses

Account management Communication Skills Conflict resolution Customer success

View Job

Principal HR Business Partner

Posted 169 days ago

Align HR strategies with business goals

Lead and manage complex employee relations

Business Operations Communication Conflict resolution Data Analysis

View Job

Remote Community Specialist Role

Posted 183 days ago

Hire a remote community specialist

Support and moderate online communities

Communication Skills Community Management Conflict resolution Content Moderation

View Job

People Operations Partner Role

Posted 189 days ago

Enable remote HR partnership

Support government-focused digital services

Communication Skills Conflict resolution Employee Relations Human Resources

View Job

Remote Member Advocate Role

Posted 190 days ago

Support members with health benefits

Deliver excellent remote customer service

Conflict resolution Crm software Customer Service Data Entry

View Job

Remote HR People Partner

Posted 190 days ago

Hire a remote HR People Partner

Support Dropbox's distributed workforce

Conflict resolution Data Analysis Employee Relations HR

View Job

Remote HR Director Role

Posted 190 days ago

Hire a remote HR Director

Lead HR for a distributed team

Conflict resolution Employee Relations HR Performance management

View Job

Remote People Partner Role

Posted 190 days ago

Hire a People Partner on contract

Provide maternity leave coverage

Conflict resolution Cross-functional Collaboration Employee Engagement Human Resources

View Job

Remote Support Team Lead

Posted 217 days ago

Lead and manage a remote team

Provide excellent customer support

Communication Skills Conflict resolution Customer success Customer Support

View Job

Community Escalations Specialist

Posted 220 days ago

Hire a remote escalation specialist

Ensure effective community issue resolution

Community Management Conflict resolution Customer Support Problem Solving

View Job

Digital Marketing Coach Role

Posted 234 days ago

Guide freelancers in implementing marketing plans

Provide ongoing 1-on-1 coaching and support

Client Relationship Management Conflict resolution Demand Generation Digital Marketing

View Job

Bilingual Team Lead Role

Posted 267 days ago

Lead and motivate a bilingual service team

Ensure high-quality customer interactions and resolve escalations

Conflict resolution Team leadership Time Management

View Job

Bilingual Service Team Lead

Posted 267 days ago

Lead and motivate a bilingual team

Enhance customer experience and satisfaction

Coaching and mentoring Conflict resolution Customer Service Team leadership

View Job

AV Safety Case Lead

Posted 268 days ago

Lead and improve AV safety case development

Align cross-functional teams to launch goals

Conflict resolution Process Improvement Program Management Regulatory Compliance

View Job

Senior HR Generalist - EMEA

Posted 298 days ago

Canonical is hiring for a remote Senior HR Generalist position in the EMEA region

The job is full-time and offers remote work in the Americas or EMEA

Communication Compliance Conflict resolution Employee Relations

View Job

Account Manager - ADI Zona Sur

Posted 304 days ago

Manage key accounts and achieve personal and team goals effectively.

Demonstrate strong commercial acumen and excellent management skills.

Analytical Skills Conflict resolution Ms Office Multitasking

View Job

Client Support Specialist

Posted 306 days ago

Provide technical support to restaurant clients

Handle client conflicts and urgent issues

Conflict resolution Domain Registration Hardware Interpersonal Skills

View Job

Billing Account Manager

Posted 307 days ago

Ensure successful management of billing processes for facility partners

Resolve billing issues and maintain accurate invoicing records

Account manager Billing Communication Communication Skills

View Job

B2B Client Support Specialist

Posted 307 days ago

Provide primary support for healthcare facilities

Prevent churn and retain customers

Account management Account manager B2b Communication

View Job

Client Success Manager

Posted 325 days ago

Lead client growth and success

Provide effective client support

Billing Client Relations Conflict resolution Customer Success Management

View Job

HR Partner Support

Posted 346 days ago

- Provide strategic HR support - Offer advice on diverse HR matters - Manage employee relations

s - Ensure compliance with employment laws - Enhance support for leaders and

Communication Skills Compliance Conflict resolution Employee Relations

View Job

Remote Community Manager Jobs

Posted 356 days ago

- Build and manage online communities - Engage with community members - Moderate discussions -

ss feedback and concerns - Create content to encourage

Adaptability Communication Skills Conflict resolution Content Creation

View Job

Engineering Manager Remote Jobs

Posted 360 days ago

. Lead a remote engineering team effectively

. Deliver projects on time and within budget

Agile Methodologies Budgeting Communication Skills Conflict resolution

View Job

Support Group Facilitator

Posted 398 days ago

Empower and support Plume community members | Cultivate inclusive and safe spaces | Provide

l support | Facilitate virtual group sessions | Train and mentor other

Community engagement Conflict resolution

View Job

Brooklyn Liquor Store Manager

Posted 403 days ago

Lead warehouse operations, Improve KPIs, Drive financial performance, Ensure compliance, Develop

Budgeting Compliance Conflict resolution Financial Management

View Job