Salesforce Support Engineer

New

Skills

Analytical Thinking Customer Success Management Debugging Jira SaaS Salesforce

Job Overview

As a Salesforce Support Engineer, you will work directly with customers to resolve Salesforce/Litify issues and provide technical assistance.

Responsibilities
  • Resolve Salesforce/Litify issues and answer customer questions
  • Debug complex issues to identify configuration, product, and Salesforce bugs
  • Reproduce issues in Salesforce sandboxes and demo orgs
  • Identify and report potential product bugs to Tier 2 Support
  • Collaborate with Customer Success Managers on solutions
  • Perform basic Salesforce configuration changes
Requirements & Qualifications
  • 1-3 years of technical customer-facing experience (SaaS preferred)
  • 1-3 years of Salesforce experience and certifications such as ADM-201
  • Experience with Jira and Service Cloud
  • Strong analytical thinking and attention to detail
  • Excellent verbal and written communication skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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