Senior Manager, Member Care

New

Skills

Crm systems Project Management Tools

Job Overview

Lead day-to-day contact center operations and drive SLA performance across various channels. Optimize workforce planning, develop managers and leaders, and collaborate with different departments to improve service quality.

Responsibilities
  • Drive SLA performance metrics
  • Optimize workforce planning and capacity forecasting
  • Develop and coach managers and frontline leaders
  • Collaborate with cross-functional teams to address issues
Requirements & Qualifications
  • 7+ years in call center or customer support leadership
  • 3+ years leading managers or multi-site teams
  • Experience scaling high-growth support operations
  • Proficient in workforce management, forecasting, and analytics
  • Strong communication and stakeholder management skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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