Sr. Cust. Success Mgr.

New

Skills

Communication Skills Cross-functional Collaboration Enterprise saas Ms Excel Relationship management

Job Overview

Manage a portfolio of EMEA merchants; build stakeholder relationships. Own renewals; ensure merchants derive value from the platform. Drive adoption of Recharge features for better experiences. Advise merchants on usage, best practices, and features. Collaborate cross-functionally to address merchant needs. Lead business reviews and present updates.

Responsibilities
  • Manage a portfolio of EMEA merchants
  • Build stakeholder relationships
  • Own renewals and ensure merchant value
  • Drive adoption of Recharge features
  • Advise merchants on usage and best practices
Requirements & Qualifications
  • 3-5 years managing enterprise SaaS accounts
  • Experience offering consultative account support
  • Experience managing accounts within e-commerce
  • Excellent relationship management and communication skills
  • Highly proficient with MS Excel and CSV

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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