Support Engineer I

New

Skills

Automated Testing Cypress Debugging PyTest Technical Documentation

Support Engineer I role involves discovering, fixing, and triaging product defects, collaborating with engineers, building automated testing infrastructure, focusing on security and compliance, owning technical discussions, fixing defects in a production codebase, and writing product and technical documentation. The position requires proficiency in Python (Django) and TypeScript (React), debugging legacy code, familiarity with Pytest, Cypress, or React Testing Library, and knowledge of monitoring/logging tools like NewRelic. Additionally, the role offers medical, dental, and vision insurance, 401k retirement planning, pre-tax commuter benefits, generous PTO, summer Fridays, and a remote-friendly work environment.

Key Responsibilities
  • Discover root-cause, fix, and triage product defects
  • Collaborate with engineers on functionality
  • Build automated testing suite and infrastructure
  • Be Secure & Compliant in a regulated environment
  • Own technical discussions with stakeholders
Required Skills & Qualifications
  • Proficient in Python (Django) and TypeScript (React)
  • Comfortable debugging legacy code and root-cause analysis
  • Familiar with Pytest, Cypress, or React Testing Library
  • Able to write product and technical documentation
  • Knowledge of monitoring/logging tools (e.g., NewRelic)

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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