Support Representative

New

Skills

Conflict resolution Customer Support Documentation Interpersonal Communication Remote Work Skills Time Management

Job Overview

As a Support Representative, you will be responsible for empathetically interacting with members through live inbound calls, ensuring accurate documentation of interactions, matching members with dietitians, and providing technical troubleshooting help. This role requires attention to detail, communication skills, and the ability to work remotely.

Responsibilities
  • Interact with members through live inbound calls
  • Document interactions and resolutions
  • Match members with dietitians and schedule appointments
  • Provide technical troubleshooting assistance
Requirements & Qualifications
  • Experience in customer support roles
  • Ability to communicate complex information concisely
  • Basic understanding of HIPAA and handling sensitive information
  • Reliable internet access and a secure workspace
  • Flexible availability including weekends

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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