Support Specialist

New

Skills

Communication kpis Ms Office Problem-solving SaaS Zendesk Zoho

Job Overview

As a Support Specialist, you will be responsible for supporting customers and professionals throughout the region. You will handle all day-to-day queries related to HR, IT, Finance, and benefits, ensuring timely resolution for all in-scope verticals.

Responsibilities
  • Manage customer relationships and address concerns promptly
  • Present a skill set that combines technical expertise with soft skills like leadership and problem-solving
  • Develop and execute an omnichannel engagement strategy to enhance customer satisfaction
  • Utilize Zendesk & GPP to track customer interactions and maintain accurate records
  • Serve as the first point of contact for professionals on HR, IT, or Finance inquiries
Requirements & Qualifications
  • 3-5 years of Global Shared Services experience
  • Proficiency in written and verbal English
  • Strong knowledge in Zoho & GPP
  • Customer-oriented with the ability to adapt to diverse customer base
  • Proven work experience in a similar shared services position

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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