About IBEX Ltd

IBEX Ltd. is a business process outsourcing company, which engages in technology-enabled customer lifecycle experience solutions. It also specializes in digital marketing, lead generation, online sales, optimization, lead conversion, customer service, billing support, technical support, multi-lingual, omni-channel, retention, renewals, up and cross sell, and win-backs. The company was founded in 1984 and is headquartered in Washington, DC.

Growth

Our company is currently at the scale-up stage, catering to a diverse range of clients from startups to blue-chip companies. We are continuously expanding our offerings to meet the evolving demands of the customer experience (CX) sector. With a focus on innovation, we aim to stay ahead of market trends and ensure our clients receive cutting-edge solutions for their customer engagement needs.

Recent News

Achievements

Throughout our history, we have achieved significant milestones that have propelled our growth and reputation in the CX outsourcing industry. We have consistently seen revenue growth year over year, demonstrating our ability to deliver value to our clients and maintain long-term partnerships. Our market penetration has expanded globally, allowing us to serve a wide range of industries and client profiles. Additionally, our customer base has grown exponentially, indicating the trust and satisfaction our services provide.

Case Studies

Several notable case studies highlight our impact and relevance in the industry. One such project involved the implementation of a bespoke customer insight solution for a leading startup, resulting in a 30% increase in customer retention and satisfaction metrics. Another case study showcased our ability to mitigate operational risk for a blue-chip client through the development of a customized CX strategy, leading to a 25% reduction in cost inefficiencies and enhanced operational performance.

Experience

Education

Socials

Similar Companies