AI Product Marketing Manager

Join Level AI, a hyper-growth, Series C Silicon Valley startup, on a mission to revolutionize customer service by delivering cutting-edge AI and Natural Language Processing solutions to call centers worldwide. As a Senior Product Marketing Manager, you will work cross-functionally to drive product positioning, communicate value, and empower customer care agents and organizations with next-generation AI technologies.

Job Overview

You will play a pivotal role in shaping the go-to-market strategy, collaborating with seasoned teams, and crafting compelling materials that resonate with customers and industry stakeholders. This is an exciting opportunity to contribute to a fast-paced environment and make a significant impact on how AI transforms customer experiences.

Key Responsibilities

• Collaborate closely with product teams to articulate product capabilities, features, and benefits across various customer-facing materials.
• Serve as a subject matter expert on customer needs, industry trends, and the competitive landscape.
• Support sales, marketing, and customer success teams with insights and enablement materials (presentations, datasheets, videos, case studies).
• Translate the product roadmap into effective marketing strategies and execute successful product launches.
• Continuously monitor market trends and competitors to refine product positioning and messaging.

Required Skills & Qualifications

• Bachelor's degree required; Master’s degree is a plus.
• 4+ years of product marketing experience in Enterprise Software (SaaS, AI, Contact Center, or early-stage startup preferred).
• Exceptional written and verbal communication skills.
• Proven ability to create customer-facing content with minimal supervision.
• Strong strategic mindset and understanding of enterprise software markets.
• Client-facing experience and a portfolio showcasing relevant work (videos, blogs, datasheets, whitepapers, presentations).
• Demonstrated passion for AI, enterprise software, and product marketing.